Active Listener Organized Result Driven

Professional Services and Customer Success

Location I’d work

100% Remote

Level of Position I’d consider

Manager (including Senior Manager)

Desired Salary

$85,000 - $100,000 + Bonus

Title's I'd Consider

Sr Customer Success Manager, Sr Account Manager, Assistant Account Director, Strategic Account Manager, Client Partner, Customer Relationship Manager

Why you should hire me

I am passionate about people and technology and am highly motivated with a proactive mindset. I am a self-starter who is strongly motivated by exceeding targets in a results-driven environment. I have 15 years of experience working with both client and agency in various customer facing roles which include Sales, Customer Success and Sr. Account Management. This requires complete ownership of the client portfolio end to end, managing the clients’ expectations, inclusive of internal and external stakeholders, with the qualities to inspire and motivate individuals. Incorporating meticulous attention to detail with first-class verbal and written communication skills, including active listening skills * empathy, meticulous organizational skills and unerring focus. I have experience in User onboarding, Product adoption, Change Management, influencing stakeholders with a proven ability to analyze processes, enact change, and think both operationally and strategically to achieve business goals. I exemplify creativity and confidence allowing me to introduce new ideas and maintain a constructive approach to problem solving. A team player, a collaborator, a Customer-Centric focus with leadership qualities. I am the customers Trusted Advisor. I have outperformed net new revenues, with contract renewals, up-selling & cross selling YOY consistently. Client retention and utilizing data analytics are my strong suits. I have a full understanding of consultative solution selling and utilize this daily, internally as well as externally.

3 Notable Accomplishments I am most proud of

I grew an existing account by 32% in revenue due to collaborating with my Professional Services team and my product team on a new product/solution that added value to this account.

I brought in two (2) Billion Dollar companies in New Business during a pandemic by being consultative and proving the value of our solution.

I created a product enhancement that turned into a new feature for our SaaS solution due to the revenue it generated.

My must haves

Remote only, Bonus potential

My nice-to-haves

401K Match, Good Medical Insurance, 3 weeks PTO annually